Using RoboHelp 2017



What's covered?

This topic describes issues and some of the bugs encountered with RoboHelp 2017. It will be a mix of things that I have found, things that others have found and links to useful bits of information to help you on your way.

The more people who report a bug or request a feature, the more likely it is to be actioned. So if you see a bug below that you have encountered, please follow this link.

The rows with a darker background indicate bugs that have been fixed in a patch. It does not follow the other items are bugs that have not been fixed. Some will be "how to" items.







09 May 2017


Cannot add new FlashHelp outputs.

Existing FlashHelp SSLs can still be used in RoboHelp 2017 but new layouts cannot be added. This option has been removed.


04 May 17


Update 1 released.

Click here to see what's included.

The sample projects have been updated in Program Files but they do not automatically get updated in the copy you access from RoboHelp. Copy the projects in C:\Program Files (x86)\Adobe\Adobe RoboHelp 2017\RoboHTML\Samples and save them in My RoboHelp Projects in your Documents folder. Rename the earlier versions if you want to keep them for some reason.

Update 22 September 2017 - Unfortunately there is still an issue with the Employee Care sample In the Responsive Layout you need to the Conditional Build Expression under Content to Exclude from all filter options.


27 Mar 17


Dropdown text off screen in Ocean layout.

If a dropdown hotspot is near the bottom of the screen when clicked, the page does not move up to display all the content of the dropdown. No known workaround.


18 Feb 17

Peter Grainge

Open RoboHelp 2017 projects in RoboHelp 2015.

RoboHelp 2017 projects can be opened in RoboHelp 2015 and worked on. There is just one area to be careful with, HTML5 outputs.

If you need to work on the same project in both versions

The new Indigo and Ocean layouts can only be added in RoboHelp 2017 and the safest option is to only edit and generate them in that version. If such a project is later opened in RoboHelp 2015, whilst you can generate the output, it will not work correctly. Changes could be made in the RoboHelp 2015 editor but again not all would take.

With other HTML5 layouts, it depends on the version of RoboHelp in which you added the layout.

  • If it was added in RoboHelp 2015, you can generate from RoboHelp 2015 or 2017.
  • If it was added in RoboHelp 2017, it's the same as for the Indigo and Ocean layouts, don't work on the layouts or generate them in RoboHelp 2015.

If you accidentally generate from RoboHelp 2015, open the project again in RoboHelp 2017 and generate from there.

In short

  • If you select an HTML5 layout in a RoboHelp 2017 output, you must generate from RoboHelp
  • If you need to work using both versions, the best advice to avoid releasing an incorrectly functioning output is not to do anything with the layout in RoboHelp 2015.

To permanently work in RoboHelp 2015 on a project created in RoboHelp 2017

You can only edit and generate HTML5 layouts that were created in RoboHelp 2015. If your project contains any layouts created in RoboHelp 2017, you must delete them (or at least not use them) and add new layouts in RoboHelp 2015. That will mean you will not be able to select the Indigo and Ocean layouts.


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Topic Revisions


Changes to this page

03 Feb 2017

New topic.

New items will not be listed here as they are apparent from the date.